Delivery Information
Our standard UK mainland delivery service will usually see your order delivered in 3 – 5 working days if all items are in stock at the time of ordering. As stocks are held in numerous locations across the country, this can sometimes be a little longer, and if any items are not in stock we are only able to offer estimated delivery dates.
We always advise calling us prior to placing your order to check stock levels of your chosen flooring if you require it within a certain time frame. Once your order has been processed and confirmed, you will receive an email detailing the delivery date of your order. If this date changes for any reason, we will always do our upmost to inform you as soon as possible.
The delivery service offered is kerbside only. Once your order is confirmed for delivery there must be an able bodied person/s at the delivery address to accept delivery, and to take the goods into the property or a safe place. It will be at the driver’s discretion if he/she is able to help take any goods into the property or a safe place. Failure to provide the above will result in a failed delivery and may be subject to additional re-delivery charges.
Damages Products
Although damages in transit are rare, they do sometime happen. If you do receive damaged product, we will exchange or refund and collect the product in question at your discretion. Upon receipt of your order, we suggest that you inspect for any damages and photograph any that you find. To claim a replacement or refund, please email us at sa***@**************nt.com with the subject “Damage” followed by your order number, attaching any photos taken, a description of the damage, and your preference of refund or replacement for those products. We will then call you to arrange collection and or exchange of the product.
IMPORTANT: All damage claims must be made within 24 hours of receipt of your order. After this time it may not be possible to process any compensation as we cannot know whether damage has occurred prior to or after delivery.
Failed Deliveries
If delivery is attempted as arranged but delivery cannot be made due to site unattended, inadequate help to off load the goods or goods are refused, the delivery charge will not be refunded and a redelivery charge equivalent to the original delivery charge will be chargeable. Trade Supplies Direct can accept no liability for costs caused by late deliveries or for any other reason.